Quests were released on March 10 patch. I am pretty sure you knew within a day or two that the quest was not working correctly.
I created this a week ago…
I just decided that I needed gear NOW, (not soon), so I attempted to do Chapter 1 on another character (same account). It appears the quest is ACCOUNT not character related = I could not do Chapter 1 on a character on same account, nor could I do other chapters that I had done on a different character on that account. ALL of my badges are on this account and you have made badges not trade enabled.
How long is soon - personally I don’t consider THREE WEEKS wait for ESSENTIAL gears quest to be “soon”.
Just put in a temporary NPC allowing us to repeat until you can fix the original quest.
@Trish @Parachute so how much longer will this be?